Privacy policy

Privacy Policy

At Gentle Fields, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you shop with us.

Privacy at a Glance

  • We only collect the information we need to process your orders and improve your experience.

  • Your payment details are kept secure and never stored by us directly.

  • We don’t sell your personal data ever.

  • You’re in control: you can update, delete, or opt out of marketing anytime.

  • For full details, see our [Privacy Policy].

 

 

1. Information We Collect

We collect information in two main ways:

  • Information you provide

    • Name, email, phone number, shipping and billing address.

    • Payment details (processed securely through our payment providers).

    • Account login details (if you create an account).

  • Information we collect automatically

    • Device information (browser, IP address, operating system).

    • Site usage (pages visited, time spent, items in cart).

    • Cookies and similar technologies (see our [Cookie Policy]).

 

 

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Personalize your shopping experience.

  • Improve our website and services.

  • Send marketing emails (if you’ve opted in — you can unsubscribe anytime).

  • Comply with legal or regulatory obligations.

 

 

3. Sharing Your Information

We only share your data when necessary:

  • Service providers (e.g., payment processors, delivery couriers).

  • Analytics & marketing partners (with your consent, for ads or performance tracking).

  • Legal compliance (when required by law, fraud prevention, or to protect our rights).

We never sell your personal information.

 

 

4. Your Rights

Depending on where you live, you may have rights such as:

  • Access – Request a copy of your personal data.

  • Correction – Update or fix inaccurate information.

  • Deletion – Ask us to delete your data.

  • Restriction/Objection – Limit how we use your data.

  • Data Portability – Request your data in a usable format.

  • Opt-Out – Decline marketing communications or targeted ads.

To exercise your rights, contact us at hello@gentlefields.com

 

 

5. Data Security

We take reasonable measures to protect your data with encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure.

 

 

6. Data Retention

We keep your data only as long as necessary for the purposes outlined here (e.g., fulfilling orders, complying with laws, resolving disputes).

 

 

7. Children’s Privacy

Our site is not intended for children under 16. We do not knowingly collect personal information from children.

 

 

8. International Transfers

If you’re shopping from outside the US, your information may be transferred and stored in other countries where our service providers are located.

 

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted here, with the effective date updated.

 

 

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach us at:

hello@gentlefields.com