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Shipping Policy

At Gentle Fields, we aim to get your order to you quickly, safely, and with full transparency.

Standard and express shipping options are available at checkout.
We offer Free Shipping on all orders. If there is a change in future, shipping fees will be calculated based on location, order size, and chosen method.

Estimated delivery windows will be shown at checkout.
While we do our best to deliver on time, delays caused by carriers, customs, or weather are outside our control.
You’ll receive a tracking number by email once your order is shipped.

We currently ship to the US.
Customers are responsible for providing accurate shipping information. If the address provided is wrong, please make amendments before the order is shipped.

International orders may be subject to customs duties, import taxes, or other fees.
These charges are the responsibility of the customer and are not included in our product or shipping prices.

If your package is lost or arrives damaged, please contact us immediately at [hello@gentlefields.com].
We’ll work with the carrier to resolve the issue and may arrange a replacement or refund where appropriate.

Detailed Terms (for clarity & protection)

Risk of loss passes to the customer upon delivery to the shipping carrier.
Gentle Fields is not liable for delays beyond our control, including customs inspections, strikes, or extreme weather.
Customers are responsible for providing accurate and complete shipping details. Incorrect information may result in delays or non-delivery.
Shipping fees (including expedited options) are non-refundable once the order has shipped.
Ineligible shipping regions may be updated at Gentle Fields’ discretion.
Policy is subject to change, and the latest version will always be available here.